Feedback and Complaints

Get in touch with your compliments, comments or concerns.

Complaints and Feedback

We welcome feedback to tell us what we are doing right and what we can improve.

Friends and Family Test

The NHS Friends and Family Test (FFT) was created to help service providers and commissioners understand whether patients are happy with the service provided, or where improvements are needed. It's a quick and anonymous way to give your views after receiving NHS care or treatment.

Complete the Friends & Family Test

NHS Ratings and Reviews

We encourage our patients to let us know about their positive experiences at our practice. If you'd like to leave a review, please do so on the NHS website

You can see what other patients have said about us here

Complaints

If you've had a bad experience we'd also like to know. View our complaints procedure.

Make a complaint

Practice Performance

GP Patient Survey

The GP Patient Survey is an independent survey run by Ipsos MORI on behalf of NHS England. The survey is sent out to over two million people across England. The results show how people feel about their GP practice.

See our results

Care Quality Commission

The Care Quality Commission (CQC) makes sure hospitals, care homes, dental and GP surgeries, and all other care services in England provide people with safe, effective, compassionate and high-quality care and encourages them to make improvements where possible.

Our overall CQC Rating was: GOOD

See the full report

Care Quality Commission
Overall Rating: Good

Claughton Medical Centre
161 Park Road North
Claughton, Birkenhead
Wirral, CH41 0DD

Telephone: 0151 652 1688

Fender Way Medical Centre
Prenton, Wirral
Merseyside, CH43 9QS

Telephone: 0151 652 1688

Townfield Health Centre
Townfield Close
Birkenhead, Prenton
CH43 9JW

Telephone: 0151 652 1688

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