Suggestions and Complaints Policy

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Want to make a suggestion to the practice?

Your comments and suggestions are important to us.

Only use this form for comments about the practice and suggestions as to how we can improve our service to you.

Medical matters and official complaints cannot be dealt with via this form. If you have a query regarding a medical matter please telephone reception to make an appointment to see the appropriate person.

Make a suggestion

 

Want to make a complaint?

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please complete this form and the practice manager will deal with your concerns appropriately. 

Make a Complaint

Care Quality Commission
Overall Rating: Good

Claughton Medical Centre
161 Park Road North
Claughton, Birkenhead
Wirral, CH41 0DD

Telephone: 0151 652 1688

Fender Way Medical Centre
Prenton, Wirral
Merseyside, CH43 9QS

Telephone: 0151 652 1688

Townfield Health Centre
Townfield Close
Birkenhead, Prenton
CH43 9JW

Telephone: 0151 652 1688

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