Appointments

For non-urgent issues, please follow the guidelines below and choose the right service. An appointment may not be necessary.

Pharmacy and Self Care

See a Pharmacist

Many conditions can be treated without the need to see your GP.

Self-Care

Help and support available from many National and Local Organisations

Visit our Self Help Zone

Book an Appointment

Urgent appointments for today

If you feel that your problem is urgent, you should tell the receptionist and every effort will be made for you to be seen the same day.

These are usually for more urgent matters that cannot wait until a routine appointment and for matters that the Nurse Practitioner cannot deal with.

We cannot guarantee that you will be able to see the doctor of your choice, although we will try to accommodate your request. 

How to book

Duty Doctor

Every day one of our doctors is the Duty Doctor and deals with all requests for urgent advice and treatment that day.

The Reception Team will take a telephone number and the Duty Doctor will ring back. The doctor has the ability to offer an appointment if necessary or give telephone advice. 

Book a Routine Appointment

Routine appointments are limited.

These are for non-urgent matters and for patients who prefer to have continuity by seeing the doctor who has been looking after an on-going problem.

Usually these can be pre-booked up to 2 weeks in advance if available. However, due to current circumstances this is open to change.

Ways to book

  1. Download the NHS App
  2. Request an appointment online
  3. Telephone: 0151 652 1688

Sickness Certificates (Fit Notes)

You must give your employer a doctor's 'fit note' (sometimes called a 'sick note') if you've been ill for more than 7 days in a row and have taken sick leave. This includes non-working days, such as weekends and bank holidays.

Visit our Sickness Certificates page

Travel Vaccinations

Information and advice for travelling abroad.

Visit our Travel Information page

Home Visits

Please be aware that we do not do home visits for children, they will be seen quicker at the surgery if they are booked in as an appointment. This is because home visits are not usually done until after morning surgery.

If you need a home visit, you can help us by calling reception before 10am.

Telephone: 0151 652 1688

Patients who are too ill to attend the surgery may request home visits. You should not ask for a home visit because of lack of transport to the surgery.

Most visits will be done following morning surgery, around lunchtime.

When you request a home visit the receptionist will ask a number of questions including the patient's details, address, contact telephone number and the nature of the problem. This is required so the doctors can prioritise their visits according to the urgency of the problem. 

Change or Cancel an Appointment

Please give us as much notice as possible so we can offer your appointment to someone else.

Ways to cancel

  1. Telephone us on 0151 652 1688.
  2. Text back to your SMS Text message reminder
  3. Cancel an appointment online
  4. Cancel through the NHS App

Out of Hours

Enhanced Access

Ask at reception for enhanced access information.

Walk-in Centres

No appointments are needed for Walk-In-Centres.

Find your nearest Wirral walk-in centre and check opening times

Pharmacies

Your local pharmacy can give you medical advice.

See our pharmacies page for more details and opening times

Life Threatening

Call 999 or go to A&E now if:

  • you or someone you know needs immediate help
  • you have seriously harmed yourself – for example, by taking a drug overdose

A mental health emergency should be taken as seriously as a medical emergency.

Find your nearest A&E

Urgent But Not Life Threatening

Visit an urgent care centre if:

  • You have an urgent medical issue requiring on the day attention

Find Urgent Care Services

Non-urgent

Use NHS 111 if:

  • You need help now, but it’s not an emergency

There will be someone to provide you with advice and to direct you to a clinician if it is necessary.

Visit NHS 111 Online

Chaperones

You are very welcome to be accompanied by a trusted friend or relative at your consultation if you wish.

Read our Chaperone Policy

 

Interpreter

If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and she will arrange this for you.

Text Reminder Service

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

 

Training Practice

The practice is a training practice for both medical students and GPs. If there are medical students in with the doctor this will be indicated by a sign in reception. You have the right to ask the student to leave the room, but we would hope that you would consider helping to train the doctors of the future.

Care Quality Commission
Overall Rating: Good

Claughton Medical Centre
161 Park Road North
Claughton, Birkenhead
Wirral, CH41 0DD

Telephone: 0151 652 1688

Fender Way Medical Centre
Prenton, Wirral
Merseyside, CH43 9QS

Telephone: 0151 652 1688

Townfield Health Centre
Townfield Close
Birkenhead, Prenton
CH43 9JW

Telephone: 0151 652 1688

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